About the Patient Participation Group

 

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Jubilee Healthcare is committed to ensuring that patients are involved in decisions about the range and quality of services provided by our practice. We routinely ask for and act on the views of our registered patients. This includes involving our patients in decisions that lead to changes to the services we provide, either directly or in our capacity as gatekeeper to other services.

We engage patients through the use of Patient Participation Groups (PPGs) and seek views from wider groups of practice patients through local practice surveys. The outcomes of the engagement and the views of our patients are then published on this website.

If you are interested in becoming a member of our Patient Participation Group and helping to shape the nature of health services provided in your local community, please contact us via our secure online form

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Minutes of Previous Meeting

10th August 2021

 

1. New Staff

Dr Dapo Denloye is our new registrar who will be with us for six months `until February 2022.  Dr Sen Perera registrar will be with us until next May. Ashley Witnall is our new practice nurse who joined us at the start of July.

 

2. CCTV

We had issues at Westminster Road with the back of the surgery used by drug users and making it not pleasant for staff to have to deal with the fall out. They set fire to the drainage pipe also. We have now put up CCTV to cover the building in the hope this stops this kind of thing.

 

3. Phase 3 Booster Covid Vaccines.

These are due to be given six months after the second vaccine, so our cohorts will start sometime in late September/October. They will be given again at a central site, not from our surgery. We are currently sourcing an appropriate site.

 

4. Flu vaccines for 2021

These are due to be delivered to surgery w/c 13 th September at best current guess. We plan on turning the whole of that week into a flu clinic to try to get them done quickly. Text messages and phone calls will go to patients as soon as we get a confirmed date of delivery.

 

5. Myton Nurse

We have a new pilot service where a Myton Hospice nurse will attend surgery on alternate Thursday afternoons and will be seeing patients who have a life limiting illness diagnosis. Referrals can be made in the initial stages and will provide support and information to the patient. Home visits can occur if necessary.

 

6. Complaint

We discussed a complaint received whereby a patient had put in a medication request but ticked the boxes on items not required rather than the ones required. An explanation was attached but this wasn’t noted at the time. We have apologised to the patient, but this is the first time this has ever happened and is not the usual way patients complete the form so not sure that we can do much about this regrettably. However the patient was issued correct medication immediately the problem was notified to us.

 

7. NHS using private hospitals

It was notified to us that the papers are saying that private hospitals may be used to help clear the backlog of patients that the NHS has not been able to see due to covid. Discussion over the fact that this has happened on many occasions previously and at that time a fixed price was paid, not the private patient price. Caution on very complex procedures because private provision does not include intensive care units.

 

8. Patient panel meetings going forward.

Do we want to go back to face to face meetings ? KB cannot attend these due to her location but could attend them virtually by zoom. They would need to be run by other members of staff. Please let KB know by email using our secure online form what your thoughts are.

In the meantime we agreed that the next meeting will again be by Zoom on 12 October 2021 at 10:00am UK time. Invitation to be sent closer to the time.