About the Patient Participation Group




Jubilee Healthcare is committed to ensuring that patients are involved in decisions about the range and quality of services provided by our surgery. We routinely ask for and act on the views of our registered patients. This includes involving our patients in decisions that lead to changes to the services we provide, either directly or in our capacity as gatekeeper to other services.

We engage patients through the use of Patient Participation Groups (PPGs) and seek views from wider groups of surgery patients through local surgery surveys. The outcomes of the engagement and the views of our patients are then published on this website.

If you are interested in becoming a member of our Patient Participation Group and helping to shape the nature of health services provided in your local community, please contact us via our secure online form

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Minutes of Previous Meeting

At 51 Morningside, CV5 6PD

Date: Tuesday 13 September 2022, 12 noon

Present: Karin Bruce – Practice Director

Patients: L Adams, P Mulqueen Wood, S Wright

(Confusion over the start time meant that C Tysall, who had intended to attend, missed the meeting)


1. Annual Complaints Review

The Patient Panel listened to the complaint, how it was resolved and agreed or disagreed, then signed off the whole list.  All phone calls are recorded which helps Karin with the decision making and, in one case where the Receptionist was decidedly unhelpful, helped with backing up her decision.  In general, the receptionists are practised at using their discretion when difficulties with a patient arise.


2. Staffing update

The admin team is back to full strength as of 5th October.  The surgery has to be very flexible and quick to respond where there is unforeseen staff turnover;  staff availability yo-yos for valid reasons.

There is a huge demand for appointments, often because patients are discharged from hospital too soon in order to bring hospital numbers down.  Primary Care is then left to mop up.


3. Flu jabs

Flu vaccine is arriving Thursday.  Flu and Covid are available together for care homes and similar, and will be administered on Friday.

Approval: Patients “with capacity” give their consent; if no capacity, relatives give consent; if relatives can’t be located staff at the care home use “best interest” criteria.

Other eligible patients will get theirs this Saturday.


4. Premises

No progress.


5. CCG restructuring

It has become the ICB.


6. Any Other Business

There was none.

The meeting closed at 2pm.


Next Meeting
2:00pm, Tuesday 8 November, on Zoom.