About the Patient Participation Group

 

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Jubilee Healthcare is committed to ensuring that patients are involved in decisions about the range and quality of services provided by our practice. We routinely ask for and act on the views of our registered patients. This includes involving our patients in decisions that lead to changes to the services we provide, either directly or in our capacity as gatekeeper to other services.

We engage patients through the use of Patient Participation Groups (PPGs) and seek views from wider groups of practice patients through local practice surveys. The outcomes of the engagement and the views of our patients are then published on this website.

If you are interested in becoming a member of our Patient Participation Group and helping to shape the nature of health services provided in your local community, please contact us via our secure online form

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Minutes of Previous Meeting

11 January 2022

 

1. Covid and Staffing

A number of staff at the surgery either have Covid themselves or are isolating because family members have covid; at present there are 18 out of 21 staff in work.  Prior to Christmas staffing was down by 25-30%, but shifts remained normal over the Christmas period (which was much busier than normal, although many requests for appointments were considered to be trivial).

The doctors will often work remotely for continuity although, if a patient needs to be examined, another doctor working in the surgery will do the face to face appointment.

There is a new surge service which applies to all of Coventry.  It is supplied by the GP Alliance and practices have to apply for the service, but there is no guarantee of success. It is telephone only and covers situations such as short notice cover if a doctor is off sick, thus preventing reductions in appointments.

NB: every staff member at the surgery has had the three required Covid vaccinations, in comparison to a number of hospital staff who have not.

 

2. Westminster Road Surgery Building Problems

Cracks appeared at the front of the building, the roof leaked, and the chimney was removed because it was threatening to fall in.  The roof was repaired and the leak stopped; bracing was  installed front to rear and side to side in past years, but this may need to be done again.

More work is required. It is a Victorian building with the usual lath and plaster issues.  The practice is discussing with the CCG.

 

3. Complaints

a) Domiciliary bloods: it has taken longer than two weeks to get a visit. KB has no authority over this, as it is not the surgery’s responsibility, but has agreed to speak to the domiciliary service provider.

b) Joint injection: a patient was not able to book a joint injection because the responsible staff member was on holiday. KB is not able to intervene as the timing is a clinical decision.

 

4. Repeat Prescriptions

The practice (using the practice pharmacist) needs to look at repeat prescribing vs repeat dispensing, as there are issues with pharmacists requesting items that patients do not want. We also need to look at whether it is more effective to prescribe 3 months’ supply of some drugs rather that one month’s supply.

 

Next Zoom Patient Panel Meeting: 8 March 2022, 11:00am