Patient Participation Group

Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.

PPG Minutes: 6th August 2026

Official Complaints 

• There were six complaints from last year that were brought to the patient panel for consideration of outcome. They are also discussed at Partner meetings and staff meetings and any learning from them is cascaded to the team.
• There are other minor complaints about not being able to get appointments, but these are dealt with at the time without discussion at Patient panel or Partner meetings.

Staff

• Dr Tanesha Carson-Pedley has left. Dr Aisha Qurashi is replacing her, working Mondays and Fridays, taking on care home work and filling gaps at Station Avenue and Westminster Road.
• Dr Sarah Zurub - ST3 Registrar (3rd year of three) for 1-year
• Dr Ayman Bakr - ST2 Registrar (2nd year of three) for four months   

The practice is losing two full time receptionists: 

• Jana, who has been there for four years, finishes next Friday and is going to work in a school.  She will be working term-time only, which helps her childcare issues.
• Muhammad is going back to university to do his masters degree, but may stay 1 day a week to help with reports and copying.

The practice advertised the receptionist vacancies two weeks ago and shortlisted 3 people with 5 years’ experience. One did not turn up for the interview. The first lady who was interviewed was offered the job and accepted it, but has not negotiated a start date yet. The other applicant is starting on August 17th.

Westminster Road Premises 

There continue to be problems with both the Westminster Road and the Station Avenue  properties but no money is forthcoming for maintenance or improvement from the ICB. There does not appear to be any movement on the Section 106 money available for a rebuild. 

Currently the garden wall at Westminster Road has been knocked down and needs replacing and a new angle iron . The insurance has an excess of £2000 so the practice will probably just pay to get it rebuilt without claiming on the insurance, to avoid a premium increase.

RSV, Shingles, Pneumonia and Covid Injections

• RSV is for over 65s with certain conditions, otherwise for over 75s and pregnant ladies. There is one vaccine per person and it lasts forever. From September it will be available for a younger age group who are immuno- compromised.
• RSV comprises just one injection. The practice needs to search for everyone by age. It’s impossible to do everyone over 75 at once, so a system is being put in place whereby they can gradually work through everyone over 75.
• If a patient fails to come to the surgery for their Psychotropic injection, it gets flagged up on a monthly calendar so they can be tracked down and the surgery can make sure that the patient gets the required drugs.  The practice is trying to work on a similar system for the shingles and RSV drugs.
• Shingles vaccinations comprise two injections.  At the time the first is done, a diary entry should be entered for the second.  The onus is on the patient to request the second, but the practice has now set up a diary system to do recall on this. 
• Pneumonia jab is for everyone over 65 and is a one off for life so, again, search by age 
• You cannot have Covid, pneumonia and flu injections at the same time as it is not acceptable to give 3 injections simultaneously.
• Flu and Covid injections are available for the surgery from 1st October. The pharmacies also offer this, but if patients attend the pharmacy, they are taking   funding away from the surgery.
• Covid injections are twice a year – spring and autumn. Jubilee did not provide the spring vaccine, although they are offering the autumn vaccine.
• The practice is contemplating doing Flu Saturdays, where patients can attend for their flu injection and stay for coffee/tea and a piece of cake to raise money for Myton Hospice.  They used to do this and had good success.  This offer will assume that enough staff volunteer to assist.

Proxy Access 13 to 16 Year Olds

In the UK parents have access to their children’s notes until they are 16, at which point this is revoked. In other European countries this can be revoked at 13. The practice is doing some investigation to find out what other practices do and what the consensus across the country is.  It is considering working on a policy whereby any competent child who comes to the surgery on their own, aged 13 or over, is asked by the doctor if they want their parents to see their notes or not. This is particularly important with regards to contraception.

Results Information

When a patient’s results come through they will only be contacted by the surgery if there is something that needs to be discussed. However, this is very worrying for older people who cannot access their results on the internet. A patient can ask for an alert to be put on their file to always get a face to face appointment instead of a phone appointment, or can ask for an alert so that they always get a call about results 

Name Badges and Signs

The Partner doctors have had name badges in the past but did not always wear them. They also have signs for their door and will be encouraged to put those on whichever room they are working in.

Next meeting planned for November. Date to follow.