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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither likely nor unlikely | Unlikely | Extremely Unlikely | Don’t know |
|---|---|---|---|---|---|---|
| Jan 2024 | 6 | 5 | 1 | 1 | 0 | 0 |
| Feb 2024 | 4 | 0 | 0 | 0 | 1 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| May 2024 | 10 | 0 | 1 | 0 | 0 | 0 |
| Jun 2024 | 9 | 2 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us about anything that we could have done better.
Have always been treated with respect and feel listened to. There is one thing, if your Dr is running late then the receptionist should inform those waiting.
Posted on: 28/06/2024
Fiona superb, friendly, knowledgeable and encouraging.
Posted on: 28/06/2024
Nurse Ashley is very good, helpful.
Posted on: 28/06/2024
Always good service
Posted on: 28/06/2024
Good doctor, listens, helpful. Good reception staff too.
Posted on: 28/06/2024
I was given an appointment same day for my son. I feel they care and are very attentive. Good at listening to your problems.
Posted on: 28/06/2024
Dr Newbold is fabulous, so friendly and helpful. Always very thorough. Thank you so much.
Posted on: 28/06/2024
Had appointment same day - friendly staff and doctors
Posted on: 28/06/2024
Specific feedback to Fiona, the nurse. Puts my children at ease. My very shy daughter told me after consultation "I love Fiona, she is so kind". Wanted to pass on as it makes difficult medical situations so much easier. Also thanks to reception staff - always so helpful on the phone
Posted on: 30/05/2024
I have always found the receptionists to be very helpful. Drs have always been very helpful and attentive with me and have taken time to check my records. I recall speaking recently to Dr Loretta and Dr Farmah. The only comment is the telephone waiting time at times is quite long. The nurses are always very pleasant and helpful.
Posted on: 30/05/2024