Why Are We Still Working Differently?




Why can't I book a face to face GP appointment?

The pandemic is still not over. We are open but are working differently to protect patients and staff.

Be reassured that if you need to be seen face to face then you will be.

Image of NHS staff


How are we working now as a practice?

We are using a "Telephone First" approach to allow patients to be assessed over the phone. This ensures that everyone gets the type of appointment they need and unnecessary trips to the surgery can be avoided. In many cases problems can be effectively managed with a telephone consultation.


Why do reception staff ask personal questions?

Reception staff are vital members of the practice team and treat all information as confidential. They ask questions to ensure that you are directed to the best support, and are trained to make sure that you are seen by the most appropriate member of the practice team.


Why am I seeing someone who is not my GP?

Not everyone needs to see a doctor! GP teams have widened and may include Nurses, Health Care Assistants, Nurse Practitioners, Pharmacists, Physiotherapists, Mental Health Workers etc. Your needs may be dealt with more effectively, and more quickly, by one of these team members.


Where else can I get help?

The NHS Website

NHS 111 Online or call 111 to speak to someone if you have an urgent issue.

Call 999 if you have a life threatening emergency, or visit your local Emergency Department.


Please be patient. Please be kind.

We are under enormous pressure and our staff are working extremely hard. We are open and here if you need us, but please work with us to help ensure that you get the right care.

Published: Oct 14, 2021